Practical help for our Asian patients
The questions every patient far from home asks us — answered honestly, in the order you will need them.
Will my insurance pay?
Most operations need an approval from your insurance company before the day of surgery. Bring your insurance card to the first visit, and we will start the approval for you and tell you plainly what is covered and what is not.
If an approval is delayed, we will tell you why, what paper is missing, and what happens next. You will never be asked to decide about surgery before you know the expected cost.
What should I bring?
Bring your iqama or passport, your insurance card, and a list of your medicines — or simply the medicine boxes themselves, or clear photos of them. Bring any previous reports, scans, or blood results you have, in any language.
If a friend or family member helps you communicate, bring them too. You are welcome to have someone with you.
Can my family be part of this?
Yes. A companion can stay involved in your visits and your updates, within hospital rules. Before you go home, we prepare your complete reports in English so your family — and your own doctor in your home country — can follow your care with you.
If your family at home has questions, they can join a call with you during your follow-up.
What happens after I travel home?
Your follow-up continues by WhatsApp and video call. You can send wound photos and ask questions in your own language, and we will answer and tell you honestly if something needs a doctor near you to see it in person.
Before you travel, you will know your warning signs — they are printed on your card, in your language. If a red sign appears wherever you are in the world: see a doctor the same day, and message us.
What are my rights?
You have the right to an interpreter, to understand your consent form before you sign it, to ask for a second opinion, and to receive your medical reports. Asking for any of these will never count against you — they are part of good care.
If anything in your care is unclear, ask us to explain it again, more slowly, in your language. That is not a favour. It is your right.
